An unknown number of users are finding themselves locked out of RealNetworks' Rhapsody music service. This is the second time since March that this has happened. The irony is that the company executives are not able to tell how long the problem will take to be corrected this time around.
Justine Navaja, a company spokesperson says, "It's a known issue. We don't know yet when it will be fixed, but it's only affecting a small group of users. We're doing what we can to make sure it gets fixed as soon as possible."
Affected Rhapsody customers are obviously enthusiastic about the outage. Another worry by affected customers is that they will be cut off from their music unless the problem is rectified soon.
Songs downloaded off of sites like Rhapsody and Yahoo Music are restricted by digital rights management. Licenses in the song files must be updated, and that can only happen if customers are allowed to sync their computers to the service's Web site. If they can't sync within a specified time, then their music automatically locks up.
Are you a customer of Rhapsody? Are you affected by this outage?
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Paul Mah is a writer and blogger who lives in Singapore, where he has worked for a number of years in various capacities within the IT industry. Paul enjoys tinkering with tech gadgets, smartphones, and networking devices.