Last week's challenge wasn't your typical problem. We asked you to direct a user to a mail option in Outlook 2010. Specifically, users can't always find the message interval setting in Outlook 2010. In Outlook 2003, it's with all the other options: choose Options from the Tools menu. The good news is, it's easier to find than you might realize - you just have to know where to look:
- Click the Send/Receive tab.
- Click the Send/Receive Groups dropdown in the Send & Receive group.
- Select Define Send/Receive Groups.
- Check the Schedule An Automatic Send/Receive Every option.
- The default interval is 30 minutes. Change it to suit your needs.
- Click Close.
Or, you can access this option from the File tab. Select Options under Help, click Advanced, and then click the Send/Receive button in the Send and Receive section. Like so many things in 2010, the option is difficult enough to find that your users may think downloading mail automatically, at set intervals, is no longer possible.
Thanks to Bethernet for supplying both paths to this option.
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Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.