One of your Outlook users screens email messages for her boss, and Read Receipt requests pose a problem. The boss doesn't want to refuse the request but doesn't want the sender thinking that she's actually read the message before she has. Can you satisfy both needs? The user needs to screen email and the boss wants to respond to the receipt request only when she's read the email.
Don't make the solution any harder than necessary and a compromise is acceptable (that's your only clue).
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Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.