A user calls to complain that his header has disappeared. He can't access it on screen because it's just not there - it's been chopped off! How do you respond?
About Susan Harkins
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.
Full Bio
Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.
