Office challenge: Where'd my document's header go?

This week, test your Microsoft Word skills by solving the mystery of the disappearing header.

A user calls to complain that his header has disappeared. He can't access it on screen because it's just not there - it's been chopped off! How do you respond?

By Susan Harkins

Susan Sales Harkins is an IT consultant, specializing in desktop solutions. Previously, she was editor in chief for The Cobb Group, the world's largest publisher of technical journals.