Avaya software increases iPhone’s business appeal

Avaya Inc, an innovator in IP telephony has opened the door for enterprise acceptance of the iPhone. Avaya realizing that unified communications is slated as the next monster technology proactively released a new version of its one-X Mobile software for the iPhone. Versions were also released for RIM, Palm, and other smartphones, but those versions are not eliciting anywhere near the excitement given the iPhone version.

According to this November 12, 2007 article by Internetnews.com:

The one-X Mobile software will allow iPhone users to access the services of corporate IP telephony systems from either Avaya or Cisco, going back several generations, with a single corporate phone number that rings through to their desks or mobile phones.
Avaya's slight advantage, maybe

Right now Avaya has a slight advantage over other developers because the iPhone's one-X Mobile application is server-centric and does not require any alteration of the iPhone SDK. This also allows future capabilities to be integrated with virtually no user interface other than notification and training. Using this approach also introduces one annoying but for now unavoidable drawback. Since the one-X Mobile application for the iPhone uses the Safari browser, enterprise voice mail is stored in a web-based application, while the iPhone's voice mail is stored in a completely different application, making that aspect less than seamless. In their defense, Avaya already has plans to move toward a more comprehensive web/client-based application once the Apple SDK is released.

Features provided by the one-X Mobile software

Some very powerful features common to all of the client versions include:

  • Detailed information on who has called and voice mails.
  • A visual log of calls and voice messages that lets you the messages or return calls through the corporate IP PBX.
  • Integrate call handling policies for different groups of people.
  • The capability to transfer calls between corporate, mobile, or external phone systems.
  • Each employee only requires a single phone number, whether they are at their desks in the office or using their iPhone while at a remote location.
Final thoughts

A very real security issue I deal with all too often is the use of unauthorized wireless devices on corporate networks. So I'm very pleased to learn that Avaya's IP telephony platform and one-X Mobile software is set up for device management, virtually eliminating the ability of rogue devices to gain access to a protected network. That improvement along with all of the other features should give the business world an opportunity to achieve a telecomm platform based on unified communications.