Review: Bugzilla tracking application

Bugzilla is for any company that needs to keep track of bugs for projects. It's relatively easy to install Mozilla Public License and is free.

Bugs are an inevitable part of so many areas of business. And for anyone that has dealt with these nasty bugs, you know that keeping track of them (and the progression of their squashing) can be a real pain. That is why bug reporting and tracking software was created. And in the world of bug tracking software, one of the premier tools is Bugzilla, which was developed by the Mozilla foundation to track bugs in their products. It was released under the Mozilla Public License, so it's free to use. And in this case, you get so much more than what you paid for. But is Bugzilla the right tool for you? Let's find out.


  • Database (MySQL, PostgreSQL, or Oracle)
  • Web server (Apache or IIS - running CGI)
  • Perl version 5 or better
  • Assorted Perl modules
  • Web browser
  • MTA or SMTP server
  • Additional information
  • TechRepublic Photo Gallery

Who's it for?

Bugzilla is for any company (any size company) that needs to keep track of bugs for projects. It's relatively easy to install and maintain and the cost does not keep it out of reach when strapped to a tighter budget.

What problem does it solve?

Bugzilla solves the singular problem of tracking bugs for bugs and defects in software. It does this with an easy to use Web interface that can be accessed from any modern browser.

Standout features

  • Advanced search
  • Email notifications
  • Bug lists can be viewed in multiple formats
  • Reporting and charting
  • File bugs via email
  • Time tracking
  • Request system
  • Users can track (or watch) other users
  • Secure system
  • Custom fields and workflow
  • Unicode support

What's wrong?

The only complaint many administrators will find is that, for non-Linux/UNIX administrators, the installation can be a bit confusing. And if you are tempted to install Bugzilla from Synaptic (or another such tool), don't. Install Bugzilla from source or you will have nothing but problems.

Competitive products

Bottom line for business

If you are looking for the best of the best of the open source bug tracking tools (and the best of the best even among proprietary tools), look no further than Bugzilla. Once installed, Bugzilla will do everything you need to keep your bugs tracked and your developers happy.

User rating

Have you encountered or used Bugzilla? If so, what do you think? Rate your experience and compare the results to what other TechRepublic members think. Give your own personal review in the TechRepublic Community Forums or let us know if you think we left anything out in our review.

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