Review: Web Help Desk

Web Help Desk is for any IT department who needs to track clients and assets, as well as keep an associated calendar, and see reports on all of it.

Ticket submission

The submission of tickets is simple for both client and consultant.

Ticket details

From this tab, of the ticket submission form, very granular details of the ticket can be filled out. Every IT consultant knows that details are critical to a jobs success.

Setup

The setup of Web Help Desk allows you to fully customize how your system looks and behaves. Make sure you add your own branding to your installation.

Client

Creating a new client is simple and key to keeping track of assets as you will associate assets you create to clients in your system.

Asset

When creating an asset you can associate that asset to a client, a room as well as enter quite a lot of details about said asset.

Reports

You want reports? Web Help Desk offers a number of reports, all of which are geared toward keeping the flow of business efficient.

By Jack Wallen

Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website jackwallen.com.