Hiring a support pro: Questions to ask and what answers to look for

Hiring a support pro? Scott Lowe offers some questions to ask and the answers to look for.

As any IT manager knows, it's not just technical know-how that makes a good support pro. Support pros need to know how to prioritize and how to communicate effectively with end users. In this download, TechRepublic blogger Scott Lowe offers some specific questions to ask potential support pros and kinds of answers to look for.