ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred Luddy — who helped build several of his competitors' ITSM products — about what SaaS can do to help with ITIL and ITSM.
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Jason Hiner has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Jason Hiner is Global Editor in Chief of TechRepublic and Global Long Form Editor of ZDNet. He's co-author of the book, Follow the Geeks.