IT leaders sometimes struggle to pick the right metrics to report to the company's top executives, so they pick metrics focused on the underlying technologies. Since those metrics aren't well linked to business outcomes, business decision makers rely on the one metric they do understand - the cost of IT and how to reduce it. This leads to a continuous cycle of cost reductions, which can seriously constrain IT operations and limit opportunities for innovation. This episode of Sanity Savers for IT executives explains five essential metrics for managing IT.
For those of you who prefer text over video, you can click the "Transcript" link underneath the video or you can read the white paper that this episode was based on: Forrester's Five Essential Metrics for Managing IT.
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Jason Hiner has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Jason Hiner is Global Editor in Chief of TechRepublic and Global Long Form Editor of ZDNet. He's co-author of the book, Follow the Geeks.