Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since experience is always the best teacher, TechRepublic asked its members for advice in compiling a list of tools for IT support pros, and we received a lot of great feedback. In this IT Dojo video, I'll go over a list of items that should be in your IT repair toolkit.
For those of you who prefer text to video, you can go to the video player page for this IT Dojo episode and click "See Full Transcript," or you can also read Mike Walton's download, "10+ tools you should have in your support tech repair kit," and my article, "Build an IT toolkit fit for almost any occasion," on which this video is based.
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Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.