From avoiding upgrades to refusing reboot requests, Bill Detwiler takes a lighthearted look at superstitious end-user habits IT pros should debunk.
IT pros tend to use their powers of deductive reasoning and critical thinking when confronting a technical challenge, but less-knowledgeable users often come up with beliefs about computers that owe more to superstition and magic than pure science. In this episode of TR Dojo, I'll take a lighthearted look at some of the superstitious habits you may encounter with your users.
For those of you who prefer text to video, you can click the Transcript link that appears below the video player window or read Jaime Henriquez's article, "10 habits of superstitious users," on which this episode is based.
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