Video: Five mistakes to avoid when supporting smartphones and mobile devices

Mobile devices have been around in one form or another for decades, but with the recent proliferation of smartphones and tablets, they are now a significant IT support issue. These devices bring several unique challenge and potential pitfalls. During this week's TR Dojo episode, I share five mistakes that IT departments should avoid when supporting mobile devices.

For those who prefer text to video, you can click the Transcript link that appears below the video player window or check out Brien Posey's article, "10 things you should know about supporting mobile devices."

For more mobile device support advice, check out the following resources:

• An approach for managing smartphone support requests
• Can smartphones replace your clients' laptops and netbooks?
• Sanity check: Should IT support user-owned smartphones?
• Review: LogMeIn Ignition for Android smartphones
• Mobile workers prefer smartphones over notebooks, iPhones over BlackBerry
• Podcast: Is it time for IT to let users bring their own laptops and smartphones?
• Smartphone device loyalty will trump standardization in the enterprise
• Unsecured mobile devices could open a new back door into your network

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