Every once in a while, I’ll walk through the office and ask everyone how their computers are behaving, if the network is working all right for them, if they have any ideas for improving things, or if they need anything, in general, to make their computing business life any easier.
I always get some replies from those who claim to need the latest and greatest processing power, or perhaps a request or two for a wide screen monitor — or even dual monitors — and so on (most of them in jest, of course), but regardless of the more frivolous requests, this seems to be a great way to gauge what might be going on with the users I support. Generally speaking, and with only a few exceptions, I can usually comply with their requests.
My biggest request is probably in an area that very few TechRepublic peers are specifically faced with, but something that might be somewhat related to your particular situation. As one who supports an office full of AutoCAD users, there are invariably some ideas on how to change or improve our CAD standards, or requests for some customized program to be added or changed, and so on.
AutoCAD is unique in that its open architecture allows for a great deal of customization, and that’s been something I’ve been doing for more years than I care to reveal. Among the thousands of lines of code, most of which I’ve written myself, lie a few elusive bugs, some routines that don’t quite work as hoped, and so on — especially considering that much of the code was written for versions several generations old. If I say so myself, however, it’s probably among the best customized installations around, but it’s never been perfect; there’s always room for improvement.
That’s probably my biggest issue. Anyway, I thought it would be interesting to see what you’ve found as the most common, important, or recurring desktop support issue — regardless of whether you’re on the delivering or receiving end of the support. What kinds of common requests do you hear? What kinds of common requests do you make?
And while we’re at it, what kind of desktop support issues would you like to see addressed in this blog? As you probably know, there are several of us who are regular desktop support contributors, so here’s your chance to make a request. Between all of us, we could probably come up with something that could address your specific issue, and here’s your chance to speak up — we’re all ears.