Last week, I talked about my growing dissatisfaction with Symantec products and the increasing number of
problems that I've had to fix for consulting customers because of them. I kind
of thought that maybe I was alone in that feeling so I asked you what you
thought. The response was overwhelming. Inside of a week, I had close to 150 responses. Normally
when you produce an opinion expressing like or dislike for a product, you can
expect an even distribution of responses. Youre either the smartest guy on the
planet or your parentage is called into question. Its not uncommon for me to
be called a Microsoft Shill one week and a Microsoft Basher the next. Thats
just part of the territory, but you just expect a balanced response.
In the case of the Symantec blog, I only counted 2
pro-Symantec responses. Thats a 98.7% disapproval rating. Worse than President
Bushs and Hillary Clintons combined. In almost every other case, TechRepublic
IT Pros all expressed similar problems, frustrations and concerns that I had
posted. In a way, it was relieving and refreshing.
I was also pretty concerned for Symantecs sake at least.
I wonder if they have any idea that there is this much outrage out there for
their products? I cant believe than an organization would be so sold on their
own sales literature that they wouldnt be aware of these many problems and
this much disdain.
Thinking it only fair, Ive dropped several emails to
Symantec PR people to find someone I can talk to about these perceptions. I
figured Id present them an open forum to address the concerns and try to
account for it all. So far, I havent heard anything back. When I do, Ill let
It also raises another question. Windows XP and Microsoft
products in general have this reputation
of being unstable and unreliable. I wonder how much of that is inherent
Microsoft software itself and how much is caused by utilities like
Symantec that are supposed to be fixing problems rather than causing
them? Does Microsoft take the blame for other peoples
shoddy work? Im beginning to wonder.