Reliable and clear communications have never been more critical than in today’s business environment. With so many options, customers can afford to be selective about the companies they choose. Communication drives the customer experience — and collaboration drives communication. Employees must be able to work effectively together, and with customers, even if they’re located in ...
Today’s digitally empowered customers create a challenge for organizations to sell, market and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative experiences with just a few clicks on review websites, app ratings and social media. Organizations still using traditional communications methods are losing the customer experience ...
There’s lots of talk these days about the consequences of inadequate security, compliance and reliability in business communications systems. Data leaks affect millions and embarrass the businesses associated with them. Privacy violations put companies’ assets and reputations at risk. Downtime results in huge hits to the bottom line. The results? Lost customers and missed business ...
There is a crisis in enterprise communications and collaboration, due in large part to the diversity of technology and application silos that create user complexity and confusion. As cloud and mobile become the convergence points for enterprise communications and collaboration, enterprise planners have to focus on a global open cloud strategy to facilitate effective internal ...
This IDC white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees in a more contextually rich, integrated, and intelligent manner. It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges of 8×8’s Enterprise Engagement Management ...
Your old PBX has served you well so why switch? After all, changing out your communications system is a big undertaking. However, it may be far riskier to stay with an out-of-date and under-performing onsite PBX. This free white paper explains 5 top reasons why businesses are leaving their PBXs behind and moving up to ...
Key technology trends and user preference shifts are changing the way businesses communicate and collaborate today. Enterprise solutions must be simpler to deploy, more intuitive to use, and must enable today’s mobile users the ability to collaborate effectively wherever they are. At the same time they must deliver a secure and seamless communications experience. Smart ...
There is a misperception that cloud is more expensive. It’s a common error and is largely a result of applying premises-based best-practices when comparing solution alternatives. Because standard TCO studies often fail to properly value key strengths of cloud-delivered services, they can lead decision-makers astray. Subscribe to the Cloud Insider Newsletter This is your go-to ...
There are a variety of reasons to consider a hybrid approach, but is it the right path? If moving to the cloud, why not go all in? This webinar explores moving UC to the cloud, the advantages of a full UCaaS) deployment, and the issues a hybrid approach injects into the mix. Subscribe to the ...
There are a variety of reasons to consider a hybrid approach, but is it the right path? If moving to the cloud, why not go all in? This webinar explores moving UC to the cloud, the advantages of a full UCaaS) deployment, and the issues a hybrid approach injects into the mix. Subscribe to the ...