What if you could deliver answers to your employees and customers – quickly, precisely – every time? How would that drive productivity and satisfaction? AI makes this possible, leveraging technologies such as Machine Learning, Natural Language Processing (NLP), and Text Analytics. This short 5-minute guide outlines how: NLP makes searching a more natural experience for ...
Want to improve CSAT, MTTR, and deflect more calls? Learn how AI is disrupting the status quo. AI techniques like natural language processing (NLP), text analytics, and machine learning (ML) can transform the way you support customers and help you meet – and exceed – your KPIs. Improve self-service success rates Empower agents with precisely ...
Are your digital transformation efforts creating information silos and employee frustration? What if you could harness all the information in your enterprise, and deliver answers in a modern, intuitive experience? Would employees be empowered to do their jobs better, and feel more satisfied in their roles? With intelligent search at the core of your intranet, ...
Want to deliver precise answers to customers, without the app “swivel”? Discover AI-powered support. What if you could empower your support agents with a complete view of the customer’s experience across channels – support tickets, email, chat, social media, etc.? Would they be better equipped to accelerate time to resolution? Whether it’s through a contact ...