IDC’s research indicates that over 90% of enterprise-scale organisations plan to make use of multiple clouds in the next several years. This IDC study is the IDC MaturityScape for multicloud management. After reading this study, IT decision makers will be equipped to effectively evaluate the existing maturity of their organisation’s cloud management tools, processes, and ...

To support the dynamic demands of the digital business, APM must evolve to provide full visibility into the app ecosystem—and to reveal exactly how back-end transactions are impacting customer experience. IT must ensure that their approach to APM can empower IT personnel, including those outside of the operations group, with the information they need to ...

Technology is changing the world around us faster, and with greater impact, than ever before. The consumerisation of enterprise IT continues to challenge working practices, while the proliferation of devices and endpoints is forcing us to build Internet of Things strategies for our enterprises. This whitepaper discusses three key principles for creating a new approach ...

Technology is driving innovation in business today. As a result, businesses and their customers rely more and more on technology to do their jobs — IT is at the centre of this movement and must meet demand while addressing customer and employee challenges. IT service management (ITSM) systems support IT departments in their effort to ...