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Artificial Intelligence
Aligning AI for Your Customer’s Best Experience

Learn more about how you can leverage AI technology to improve your customer journey. Learn more about the role of AI in Customer Acquisition Customer Service Agent Augmentation

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Published: October 15, 2019, 5:00 PM PDT Modified: February 11, 2022, 4:54 PM PST Read More See more Artificial Intelligence articles
Digital Transformation
The Future of Customer Engagement

Explore the future of customer engagement. Seamless customer engagement is the answer to survive in this digital age. Learn more about: Shifting to decentralised customer information Intelligent digital engagement systems New channels for customer interaction

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Published: October 15, 2019, 5:00 PM PDT Modified: February 11, 2022, 4:54 PM PST Read More See more Digital Transformation articles

Natural and man-made disasters can jeopardize the operations and future of any company today. Hurricanes, earthquakes and terrorist or cyberattacks are just a few examples of potentially crippling threats. As a result, the development of a disaster recovery plan is a must to ensure ongoing business processes in the wake of a crisis situation. This ...

Keeping all the various moving parts of a business running smoothly and on time requires a well-organized individual who can see the final goal of a project, develop a path to reach that goal and communicate the path that must be followed to all the individuals and teams working to bring that final goal to ...

SSL certificates are essential for encrypting traffic between systems such as clients, which access servers via web browsers or applications that communicate with remote systems. Certificates protect client and server data, commonly involving confidential information such as credit card details or social security numbers. The purpose of this SSL Certificate Best Practices Policy from TechRepublic ...