This IDC Report shows the digital transformation journey ad how mobility is still on the rise, and how cloud security is still a major concern to all industries. This report acknowledges how to transform how to engage with customer, increase the speed and reliability at which they deliver their products and services.

In this report ClickSoftware uncovers the importance of Workforce Management optimization scheduling solutions. Showing mainly the biggest challenges with mobility is ensuring the field resources update their status and maintain visibility at any given point during the day vis GPS co-ordinates.