As you work to enhance customer experience and fuel growth through technology, you know that modernizing your applications and systems will be critical—but knowing where you need to go and knowing how to get there are two different things. The reality is, there’s no one-size-fits-all approach. In this guide, you’ll learn the five most common approaches ...
Leveraging the cloud has become the fastest way to modernize and deliver the innovation and adaptivity needed in a customer-obsessed strategy—but designing and implementing a successful enterprise cloud strategy can feel like a never-ending exercise in risk vs. reward. Read this guide to understand the key considerations for developing and implementing a strategy to modernize your ...
To meet the demands of today’s customers amidst a climate of continuous disruption, organizations need a tech strategy that will enable them to constantly adapt and reimagine new business opportunities, anticipate customer needs with creativity and speed, and prioritize resiliency to deliver sustainable, disruptive innovations. This is what Forrester calls a future fit technology strategy. In ...
Before the pandemic, everyone aspired to be innovative. During the pandemic, everyone had to be innovative. That led to a lot of lessons learned about what it takes to embrace innovation and drive growth during disruption. This report explores 15 innovation lessons learned for tech leaders from the pandemic. You’ll discover concepts and approaches that lay ...
As tech and business leaders envision new AI experiences that accelerate transformation and business growth, it is on you to bring that vision to life through an AI-first data strategy. This eBook details eight steps to creating a data strategy that embodies an AI-first mentality. Learn how to master the transience of data in AI ...
Digital transformation fundamentally changes the way customers, partners, and employers interact with and generate value from your company. To enable a customer-obsessed organization and drive digital transformation, IT must shift to a new operating model. This webinar explores the flaws of the most common digital transformation approaches, defines the characteristics of successful transformations that drive ...
Setting your organization on the path to customer obsession means modernizing, consolidating, and simplifying your tech stack. This includes sifting through the sea of emerging technologies to identify which will be most effective in delivering an exceptional customer experience. Shifting your technology portfolio to win, serve, and retain customers is not a quick fix. In ...
Your business and technology leaders have a vision: to drive business performance with modern technology that adapts to changing customer and employee expectations. It is up to you to bring this bold, new vision to life with a flexible technology architecture and delivery model that enables digital and business transformation success. This eBook introduces a ...