Is your IT service management solution right-sized for your needs? IT service management must compete for budgets in the same way that other hardware and software investments do, but with more staff working remotely, how can that budget provide more value? This scenario has today’s CIOs rethinking their ITSM strategy from an ROI, payback, and ...

The modern CIO is expected to drive digital transformation, business innovation and revenue generation. With the blurring lines between business and IT, CEOs expect to work more closely with their technology leader, going forward. In January 2019, Freshworks commissioned market-leading survey firm, Censuswide to conduct a global survey to understand from business teams, their expectations ...