Today’s IT teams are being tasked to deliver tangible value to an organisation’s customers. However they often find contact centre infrastructure working against them. Genesys Multimedia Connector cuts through the complexity. Powered by Microsoft Skype for Business, this unified contact centre solution simplifies infrastructure to enhance customer experience. Subscribe to the Daily Tech Insider Newsletter ...

Today’s customers expect more from brand interactions. They want the ease and convenience of communication they get on social media. Genesys Multimedia Connector, powered by Microsoft Skype for Business, helps businesses deliver this. By bringing unified communications into the contact centre, it enables businesses to enhance every interaction to drive customer loyalty. Subscribe to the ...