The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud architecture improve the ability to deliver these changes? Interactive Intelligence alongside CIO of NSW Fire & Rescue discuss “Why Cloud?” the ...

Many vendors say an application is ‘in the cloud,’ but there are significant differences between hosting a legacy application, hosting a multi-tier application, and running a system that can take full advantage of cloud scaling and resiliency. This eBook is written for anyone who is evaluating prospective cloud applications. What should be different in a ...

Business technology (BT) brings together technology and traditionally customer-facing roles like marketing, sales, service, brand/product management and fulfilment to deliver superior (digital) customer experience. The increasingly crucial role that digital technologies play in customer engagement elevates the CIO role in business. Read this report to understand how the age of the customer requires tech management ...

PureCloud Collaborate is just what you need to help employees, partners, and customers interact quickly and effectively. Collaborate is loaded with features that take teamwork to the next level. Real-time tools like group chat, video conference, and desktop sharing. Anywhere, anytime availability. Seek and find at its best. Locate exactly who and what you want. ...

PureCloud CollaborateSM is just what you need to help employees, partners, and customers interact quickly and effectively. Collaborate is loaded with features that literally propel teamwork. Tools like group chat, video conference, and desktop sharing. Anywhere, anytime availability. Seek and find at its best. Locate exactly who and what you want. Enterprise readiness. Integrated content ...