Is pricing a headache? It doesn’t have to be. One of the biggest challenges most IT service providers face is determining how much they should charge for their IT services. Many end up simply charging the same price as their competition, but this strategy can be a dangerous one. Making an informed decision about pricing ...

By offering your clients all the IT services they need under one roof, you’ll not only increase revenues, but you’ll also improve client retention. It’s time to think bigger by adding new services to your offering that complement the managed services you already provide. In this eBook, we introduce you to six must-have services that ...

The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of IT management off their clients’ back. This eBook provides an overview of managed services and ...

Whether you’re a one-man break-fix shop or an established managed service provider (MSP), the LabTech remote monitoring and management (RMM) platform will drastically improve your efficiency and productivity with the power of remote client management, support and IT process automation. Designed with cutting-edge agent technology, LabTech delivers unprecedented centralized visibility into your clients’ IT systems. ...

The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers and includes a sample service ...

As security threats grow and become more malicious, the opportunities for security breaches increase as well. Keeping up with the threats and methods of protecting sensitive data places a huge burden on IT departments. Learn how you can ease that burden for your IT department.

Building automation into your IT department is vital if you want to provide high-quality, scalable IT services to your employees. By automating your IT tasks, you’ll have the bandwidth to provide better service to your employee without hiring additional staff. This eBook describes the benefits of IT automation and provides tips to help you get ...

Patch management is one of the largest concerns of IT professionals. With new vulnerabilities being discovered almost daily, keeping systems up-to-date with patches is often a full-time job, especially in larger environments. In addition, the lag time between when vulnerability is discovered and when a virus or worm appears is now measured in days or ...

As technology becomes increasingly complex, more companies are outsourcing their IT management and maintenance functions. The idea of outsourcing IT has become so appealing that worldwide spending for IT outsourcing is increasing. IT service providers are responding to this growing need by introducing a new business model, managed services, which can take the burden of ...

To stay competitive, IT solution providers must evolve their IT services offering and embrace the modern needs of mobility through service-oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they can protect their data in ...