More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including: More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving ...

Fast and effective support is an important differentiator for companies to achieve greater customer satisfaction and business success. But the need to support users on their mobile devices, in any location and in any language, adds complexities to the support function. Download this executive summary from Rescue and IDC to learn: What end users expect ...

Companies are leveraging mobile devices to increase productivity and facilitate better communication with their employees. The real-time, hands-on guided support model offers a key IT strategy to meet rising employee expectations for mobility without increasing IT staff levels -and while delivering a better support experience for everyone. Learn what is the right model for the ...

Customers expect support organizations to keep their mobile devices running efficiently and effectively. Find out how easy-to-use remote support tool can help simplify remote mobile support, greatly enhancing service and boosting customer satisfaction. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring ...

How organizations assess your remote support services, they need a significant difference in Fast Connectivity Ease to Use Quick Resolution Mobile Support Strong Security Subscribe to the Developer Insider Newsletter From the hottest programming languages to commentary on the Linux OS, get the developer and open source news and tips you need to know. Delivered ...

To satisfy customers beyond their expectations in this competitive digital economy, you need fast, seamless and efficient services. Find out how to maximize the customer support by using the right tool. Subscribe to the Daily Tech Insider Newsletter Stay up to date on the latest in technology with Daily Tech Insider. We bring you news ...

Businesses know that they need to stay relevant and top-of-mind with their customers, but as technology continues to evolve rapidly, they see a steep climb ahead of them. “Why bother to adopt the latest customer service trend? Will all of the investment in time and money be worth it for my business?” Early users of ...

We studied the characteristics that successful bots share (and for the most part, the ones that failures left out). When you decide the time is right for your brand to join the bot revolution, you’ll know exactly which elements will help create a bot that your users will love to engage with. Subscribe to the ...

Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications. Digital transformation initiatives are ...

This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support al Level 1. It will also show how remote support can help relieve some of the pressure on frontline ...