Customers expect support organizations to keep their devices running efficiently and effectively, not compromising speed and no matter where they are. With the remote support capabilities of LogMeIn Rescue and the video feature of Rescue Lens, support personnel see exactly what the customer is experiencing. They quickly and efficiently resolve issues without worrying about communication ...

Customers expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. That’s why these four leading support organizations use remote support tools such as LogMeIn Rescue to deliver exceptional remote support services at any time, on any device. Subscribe to the Innovation Insider Newsletter Catch up ...

This HDI Toolkit is a series of practical “how-to” instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part of the whole. The Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of support at Level ...

Employees are using their own personal devices (or similar corporate devices) at work more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Expectations are growing among employees, and IT organizations need to provide robust tech support for both corporate-owned and personal mobile ...

Today’s users expect consistent, high-quality support experiences, whether seeking help with consumer technology or reaching out to their support team at work. They want support that is available on any type of device or connection, in any location, in any language, and they want it delivered through their chosen method of communication. Users also value ...

The concept that everything you need is available on-demand is becoming quite common. This trend is beginning to show up in the B2B service world too! Learn how you can use the collaborative video tools in field service to ensure technicians have the information and skills to solve problems on a first visit. Subscribe to ...

Enterprises — whether in manufacturing, energy, healthcare, IT, or other industry verticals — need to have devices and systems installed and functioning for the long term at peak performance. Examples include the deployment and support of large wind turbines, medical imaging devices, seismology sensors, or large storage arrays. Support and deployment specialists are at the ...

IDC spent time with two customers of clientless remote software, Dell and Dover Federal credit Union, and they spoke about the importance of security, feature sets and the strong relationships needed to successfully deploy and manage tool sets that support end-users in a holistic manner. Find out how Mobility and IoT (Internet of things) will ...

A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support costs down. Organizations are now looking to implements best of breed, intuitive customer engagement solutions that give professional help desk and other support professionals on ...

These days, few technology trends are getting more buzz — and hype — than the Internet of Things (IoT), a network of connected physical objects that interact with their environment, with people, and with other physical objects and Internet connected data. We’ve written this IoT primer to answer these and other questions. Our purpose here ...