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CXO
Learn critical success factors for optimal help desk organization

This sample chapter, taken from McGraw-Hill’s Introduction to Help Desk Concepts and Skills, examines the different ways help desks are organized and structured. When determining a help desk’s optimal structure, IT managers must consider the number of supported users, the users’ geographic locations, the typical user’s level of computer experience and the number of supported ...

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Published: June 29, 2005, 5:00 PM PDT Modified: February 11, 2022, 4:47 PM PST Read More See more CXO

Cybersecurity demands and the stakes of failing to properly secure systems and networks are high. While every organization’s specific security needs form a unique and complex blend of interconnected requirements, numerous security fundamentals almost always apply to each of these groups. It stands to reason that cybersecurity pros who effectively identify network and systems risks ...

In this guide from TechRepublic Premium we’re going to explore the various things you can do with a Linux server. We won’t leave out any steps, so you won’t have to refer to another tutorial to complete the process. The only step we will leave out is the installation of Linux, as we’ll assume you ...

If you want to deploy applications into a Kubernetes cluster, be warned — it’s not the easiest task. There are a lot of moving pieces that go into these scalable containers. Don’t you wish you had a complete roadmap, from start to finish, to walk you through the process of deploying the Kubernetes cluster, deploying ...