As companies grow, they need contact center solutions and applications that enable them to deliver an outstanding, cost-effective customer experience. To convince financially conservative executives and owners to make investments, you need a strong and compelling business case that is supported by quantifiable benefits from increased revenue, cost reduction and possibly cost avoidance. If the ...

Over the past few years, the importance of providing a seamless, context-rich customer experience has dramatically increased. Gone are the days when a company could make do with a voice-only contact center, dedicate hours and hours to manually creating reports for management or manage teams of agents with only the most rudimentary quality monitoring. While ...