When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what matters most to us, how ...

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face shrinking budgets every year as businesses seek to support their bottom lines. And yet, in the face of these cuts, contact center leaders are continually ...

When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our word choices and language patterns identify each one of us as one of four personality styles, and effectively ‘advertise’ to the world what matters most to us, how ...

The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization, they seem to face shrinking budgets every year as businesses seek to support their bottom lines. And yet, in the face of these cuts, contact center leaders are continually ...

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to join the experience economy and make the connections you’ve been missing? Predictive Behavioral Routing uses the industry’s largest personality database, to connect customers ...

In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to join the experience economy and make the connections you’ve been missing? Predictive Behavioral Routing uses the industry’s largest personality database, to connect customers ...

The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information is staggering. The latest cutting-edge advances in machine learning techniques now enable the exposure of previously undetected fraudulent intent to prevent future attacks like identity ...

NICE has polled 300 IT and compliance professionals from leading contact centers.They have shared with us their concerns, challenges and plans with regards to how they run their compliance practices in a unique survey. The main findings tell us that: ¼ of IT time is spent on compliance and expected to rise in the next ...

The number of attempts to defraud organizations is increasing each day. Today’s fraudsters are skilled in social engineering and the use of sophisticated methods, and deception to obtain confidential information is staggering. The latest cutting-edge advances in machine learning techniques now enable the exposure of previously undetected fraudulent intent to prevent future attacks like identity ...