Better IT support means a more efficient, more engaged customer service center. Headset technology plays a key role in helping your customer service center provide every customer with the best possible experience. But headsets need to be managed and maintained, which can stretch technical support capabilities when there are hundreds, or thousands, of users. Download ...
When every call is critical, it’s essential that the customer service representative be as effective as possible. It means being equipped to hear and be heard clearly, every time, and it starts with having a well-functioning headset. And that’s where IT also plays a critical role. Download the whitepaper now to learn more about Plantronics ...
In this whitepaper, Plantronics explores the ways customer service centers can make small, incremental changes to deliver the service quality that customers now demand. Looking to the long term, we examine how customer service center that shift to a customer-centric model can maintain these gains and help build the brand in the face of growing ...
In this Webinar, you will gain valuable insights from Plantronics’ global research on how to create a more effective collaboration and communications infrastructure. Explore Office 365’s new capabilities and how to simplify that infrastructure with a unified platform for meetings and voice.
Chances are, you had a meeting at work today. Or you’re about to have one. Or two. Or more. And it doesn’t really matter where you are. Collaboration made possible by mobile and cloud technologies means you never have to miss a meeting. It’s all about working smarter, from wherever you happen to be. Learn ...
Meetings today are not defined by where you are, but how you’re connected.With the right devices, you and your colleagues have the freedom to work with colleagues from wherever you are—with no barriers to communication. Learn more about Plantronics technology solutions for productive meetings.
Everyone brings certain strengths to a meeting—after all, that’s why you invite them in the first place. Unfortunately, some also bring certain weaknesses. Either way, a person’s behaviour can influence the agenda, and the outcome, of the proceedings.Here is a brief rundown of the most common kinds of meeting participants—the good and the not-so-good—with some ...
The way companies collaborate is evolving to meet the demands of a new business environment. Different companies are at different stages on this journey. Learn through this webinar how Plantronics can help you take the next step in your virtual collaboration journey.
As our recent study proves, it is a key factor in lower levels of staff motivation. It negatively impacts customers who are frustrated when they are asked to repeat themselves. It undermines collaboration between teams and it even disadvantages the business through lower levels of productivity. Read more…
Our recent study proves that this is a growing issue. Open plan offices with little acoustic planning often amplify noise. Outdoors,everyday noise can make it just as difficult to hear and be heard. So how big is the problem? What is the real world impact of noise at work? And what can you do to ...