As uncertainty continues, your help desk will need flexible tools that allow it to adapt and deploy remote work infrastructure (including support) at scale. Investments in flexibility will not only pay off in times of crisis but also in the long-run as we all adapt to a “new normal,” which seems here to stay. Download ...

Best-in-class internal IT support teams need the right tools to become more effective and responsive. By investing in tools purpose- built for employee support, companies are dramatically improving the quality and scale of IT organizations to help their teams resolve issues faster.

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees. Employees are using their own personal devices (or similar corporate devices) at work much more frequently, and they expect the same level of mobile support in the corporate world as they receive in the consumer one. Deliver ...

Connected customers compare their customer service experiences not just with your competitors but also with the best experiences that they‘ve had with consumer brands. When they have an experience that builds trust and reduces effort with other brands, regardless of industry, they’re going to expect it from yours. LogMeIn commissioned Forrester Consulting to survey CX ...

Millions of workers are walking around with their office, computer, filing cabinet, phone, email, working documents, and more right in the palm of their hands. Many no longer even have a physical office to go to. They’re on the road, work remotely, and connect virtually with employers, clients, and partners who may be in a ...

Customers expect support organizations to keep their mobile devices running efficiently and effectively – just like their desktops and laptops. That’s why these four leading support organizations use LogMeIn Rescue to deliver exceptional remote support services at any time, on any device.

In today’s highly competitive business world, the performance of your remote support tool can make a significant difference in your competitive advantage. Learn how LogMeIn Rescue offers the fast, secure and seamless remote support you require to keep your workforce optimized and your business applications running smoothly.

Customer experience is imperative to any business: according to PwC, 73% of consumers prioritise customer experience along with price and product quality while making their purchasing decisions. One of the ways to elevate customer experience is to provide the right level of support, tailored to individual customers and their specific requirements -with the right remote ...

This buyer’s guide can help you select the remote support tool that will work best for your organisation. LogMeIn offers sophisticated solutions that provide extensive capabilities for support agents and ease of use for end users. These solutions enable agents to address a wide range of problems far more productively while enabling customisation, strong security, ...

With a long history of supporting desktop computers and laptop devices, information technology and technical support organisations often discount the need to offer services for mobile devices. This type of thinking can be dangerous. Find out why. Discover how easy it is to provide remote support for mobile devices.