In this whitepaper you will learn more about understanding the impact of support and technology to deliver service/support, end user experiences and preferences both at work and for their personal devices and how the similarities and differences between these different support experiences are helpful in shaping strategies and uncovering opportunities to improve the support experience. ...

This HDI Toolkit is a series of practical ‘how-to’ instructive job aids designed with the IT service management practitioner in mind. Each area of focus can be studied and used by itself, or as part of the whole. Find out how the Toolkit will help clarify the Shift-Left strategy, and address the increasing complexity of ...