Your boundless potential is calling. Ditch your broken on-premise tools and embrace the infinite cloud. Read this ebook to learn how to move to cloud-based IT Service Management for data visibility and platform flexibility. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the world, including IoT, 5G, ...

Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. You can improve IT service delivery and demonstrate how IT is performing to support the business. Learn how, read the ebook. Subscribe to the Innovation Insider Newsletter Catch up on the ...

Harness the power of built-in Artificial Intelligence to accelerate the pace of work. Empower your IT staff to focus on strategic high priority activities by letting AI automate repetitive tasks with precision. Read the whitepaper to find out how. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing ...

For those considering a better ITSM solution, there are powerful reasons to think beyond just that singular solution. See how integrating operations management (ITOM) at the same time has helped enterprises get greater control over IT costs, more easily scale support, and and deliver superior experiences. Subscribe to the Innovation Insider Newsletter Catch up on ...

Digital transformation is no longer a buzzword or a far-off prospect—it’s a necessity for any organization seeking ongoing business success. This ebook features transformation success stories told by the people who led them, including executives. Read the ebook. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are changing the ...

Over 50% of IT leaders say they’re considering new IT Service Management (ITSM) platforms. Download this white paper for the three strategic considerations to empower greater: ongoing transformation and innovation, cross functional workflows via automation, and end-user experience and productivity. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech innovations that are ...

Vulnerabilities haven’t always gotten the same amount of notice as phishing attacks or advanced persistent threats, but when a critical vulnerability is exploited, organizations can suffer extensive damage to their business and reputation. A study conducted by ServiceNow and the Ponemon Institute found that almost half of the organizations surveyed had been breached in the ...

We have all personally experienced a considerable shift from the old days of long wait times on hold to resolve customer issues, make a purchase, or make an appointment. With the adoption of mobile phones and web chat, we can engage in transactions or communication that would previously have taken minutes. Whether we do mobile ...

Back in 2019, who could have predicted the massive changes coming to every part of businesses everywhere? Yes, continuity and service scaling plans were in place; but only to deal with the expected IT disruptions. Some of us even thought we had outages under control. This pandemic has entire workforces confined to their homes, fluctuating ...

IT delivers mission-critical business services that an enterprise needs to engage customers, drive innovation, and unleash business potential. These services have to be highly available and responsive, and the long-term impact of frequent service degradations can be enormous. To manage business service availability, IT needs event management to be service-aware. Learn what you need to ...