Banks around the world are facing a seismic change on how people do their banking. Increasingly, clients are moving away from branch banking to online and more recently mobile banking. While these companies have always been aware and working on reducing threats, new challenges continue to emerge, making it ever harder to keep managing risks ...

Delivering an exceptional customer experience is priority number one for companies hoping to succeed and grow in today’s competitive environment. So, how can you best assess the quality of your customer experience and identify areas for improvement? Start by understanding their journey. Read more on how journey maps give your organisation a leg up in ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units and geographies. This Forrester report explores how organisations can use ServiceNow to deliver a seamless customer service experience across all products and services while driving down costs ...

Upheavals in technology and culture are precipitating massive digital transformation (DX) initiatives. Customers are now mobile and socially connected, so enterprises must provide engagement and services across multiple channels at the time, place and device desired by the customer. This IDC report explores how engaging in proactive customer service, organisations have an opportunity to “make ...

In order to become focused on improving the overall customer service experience, businesses needed to consolidate and transform their support systems and processes across all products, business units and geographies. This Forrester report explores how organisations can use ServiceNow to deliver a seamless customer service experience across all products and services while driving down costs ...

You want an introduction to ITIL 4 or, perhaps, more information. But you don’t have the time to read the 122-page ITIL Foundation: ITIL 4 Edition book. No problem. This ebook, ITIL 4 in 10 minutes, is for you. Learn what ITIL is all about, download now Subscribe to the Innovation Insider Newsletter Catch up ...

Enterprise service management is a growing ITSM and business trend, which comes with a proven way to improve organisational performance and outcomes. Explore the key drivers and main benefits of enterprise service management and how it creates a better service experience for all. Subscribe to the Innovation Insider Newsletter Catch up on the latest tech ...

Netherlands-based financial services provider VIVAT has helped customers become more financially self-reliant for more than 150 years. VIVAT uses cutting edge technologies to develop products and services that put customers’ needs first. The company has a culture of continuous improvement across the business, with a mission to drive efficiencies through cost savings, productivity and faster ...

Rapid growth, numerous mergers and acquisitions brought complexity to NXP’s business processes, creating an environment comprised of thousands of IT components, applications, infrastructure services and service providers. NXP needed to streamline IT worldwide and ensure its activities were organised to support the business – in particular, the R&D IT process. Read more about how ServiceNow ...

Organisations spend a huge amount of money on enterprise software, with that number growing rapidly. Software asset management (SAM) practitioners fill a mission-critical role, optimising this software spend to maximise business value, lower costs and reduce licensing compliance risk. However, it’s tough to drive strategic SAM initiatives when you’re wrestling with time-consuming, inaccurate manual processes ...