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This document offers an overview of the current top ten requirements to consider for a premise-based UC solution, with features called out as well as a ShoreTel case study.

This report details Forrester Research, Inc.’s recommendation for IT professionals building out a Unified Communications and Collaboration infrastructure within their business. The key to success of a UC deployment is delivering benefits to both users and business units. This report guides IT professionals through the key needs, drivers, and likely benefits of a UC deployment. ...

In today’s economy, flexibility and speed are essential to success. It’s no surprise that more companies are turning to VoIP phone systems to give them the freedom they need to grow and accommodate clients near and far. But, how do you know which VoIP provider is best for your business? To answer that question, first ...

The versatility of VoIP has made it the leading choice for companies seeking an updated phone system that enables them to do more for less. Coming to the conclusion that you want VoIP is fairly simple; however, the next question you must answer is: which VoIP is best for my business? To ensure you make ...

Contact centers are often viewed as the heartbeat behind an organization since this operation serves as the main point of connection between the business and its customers. As technology advances and customer demands change, contact centers must follow suit and adapt to new trends. The cloud, mobile devices and many other innovations have influenced the ...

In business environments, few variables are as important as communication. Although this is a simple consideration, it has far-reaching effects. After all, companies that are not able to effectively communicate and collaborate with external partners, clients and customers may soon find themselves facing diminishing returns and decreased profit margins. Internal communications are equally important—operations can ...

The appeal of Session Initiation Protocol (SIP) trunks as a means of connecting UC systems to the outside world is growing in popularity. SIP trunks offer lower operating costs, more flexibility in ordering service and capacities and advanced features, such as virtual phone numbers in different geographies, which let companies establish a virtual worldwide presence. ...

This white paper examines the considerations an IT manager faces when seeking to implement Unified Communications (UC) seamlessly (and successfully) throughout the Everywhere Enterprise. The simplicity and quality of the user experience are what should be considered the hallmark of a successful implementation of seamless UC.

A simple unified communications solution can address communication challenges organizations face on a daily basis and enhance overall operations. Because of this, convincing a CEO to adopt a UC solution should not be difficult. The CEO of an organization looking to remain competitive and offer exceptional service will want to adopt UC because of its ...