Organizations operating in an always-on global environment have many stakeholders. While shareholders and employees are the most obvious stakeholders, they are often overshadowed by the needs of customers/clients and the community at large. Anticipating and satisfying the needs of those stakeholders, despite their existence beyond organizational decision-makers, can be a challenge for even the most ...

Customer experience, interaction, and satisfaction are important factors for all businesses. Still, for some enterprises, overall customer experience and satisfaction are the primary factors determining an organization’s ultimate success. A poor customer experience, occurring for any reason, no matter how small or seemingly insignificant, could cost a company millions, perhaps billions, in lost revenue and ...

In a world fraught with cyberattacks and privacy violations in both business and individual spaces, cybersecurity remains a veritable tool for curtailing these attacks and improving privacy practices. But how can we put cybersecurity to good use without having a strong knowledge of the subject? This list of books, recommended by Franklin Okeke for TechRepublic ...

Security applications can now analyze and detect trends and anomalies in vast seas of information. But how much is enough? And how much is too much information? The more you need to store and the more features you add, the higher costs rise. What is the right balance? Find out in this TechRepublic Premium feature ...

Data collection, whether innocuous machine measurements or sensitive and regulated private information, plays a primary role in practically every business that uses the internet and IT infrastructure for business operations. Keeping that collected data safe and away from unauthorized users and criminal intruders is the job of the cybersecurity engineer. This customizable hiring kit, created ...

Entrepreneurship is a journey, and it is often shared with other people. Choosing who you surround yourself with as an entrepreneur is critical, but choosing who to start your business with is paramount. In fact, some VCs consider the business idea secondary to the team itself. With this in mind, TechRepublic Premium chatted with experts ...

Retailers are very much on the leading edge of the application of artificial intelligence. Driven by their desire to boost online sales, they have devised a great many tools and tricks to entice more clicks and higher sales. But the resulting chatbots and online shopping recommendation engines have enjoyed only limited success. Drew Robb, writing ...

Artificial intelligence is changing the data center game. If data centers are to host AI engines that demand massively dense racks and hundreds of GPUs, things will have to change. Existing data centers and traditional designs won’t be able to cope with AI requirements. The solution emerging is to customize the data center to address ...

Some of the criteria for success are obvious, such as completing projects on time and on budget. More often than not, though, being a good manager has more to do with how you interact with your staff than with how smoothly various projects go. In this concise TechRepublic Premium guide, learn how to become an ...

When you distill an organization’s operations to their essentials, you are left with a set of processes. Whether manufacturing space sprockets, transferring money, or shipping widgets, the meat of the transaction is simply a set of procedures. And any methods, techniques, tools, or systems that can automate and facilitate the execution of those processes lead ...