As traditional products become more commoditized, the data that can be collected from hardware can potentially deliver more business value than the physical component. For businesses that sell hardware, the future is in leveraging the Internet of Things (IoT) to capture data that can be used to improve customer operations and deliver outcomes. This ebook ...

Managed services has gone from a niche offering to one of the fastest growing lines of business for technology companies. Overall net-new revenue for managed services continues to grow at a very healthy average of 42%! This report is designed to help managed services providers embrace trends and tackle the challenges ahead in order to ...

As traditional products become more commoditized, the data that can be collected from hardware can potentially deliver more business value than the physical component. For businesses that sell hardware, the future is in leveraging the Internet of Things (IoT) to capture data that can be used to improve customer operations and deliver outcomes. This ebook ...

The successful support organization of 2017 and beyond is one focused on the overall customer experience. In this report, you’ll find four areas of focus your organization should create and or/review to create the differentiated support experience your customers now expect: Customer Experience Strategy Customer Engagement Strategy Support Modernization Strategy Technology Adoption Strategy

Technology industry trends are driving new business challenges for industrial equipment companies. This report provides a look at those trends and offers unique insight on the impact they’re having on business models. You’ll also learn which organizational capabilities are becoming necessary for the success of industrial equipment companies. TSIA is focusing across all service disciplines ...

Technology Services Industry Association (TSIA) research has indicated five key trends influencing field service organizations this year. In this report, you’ll get insight into those trends as well as core capabilities your organization will need to embrace to succeed in 2017 and beyond. This “State of Field Services: 2017” is designed to be used by ...

The successful support organization of 2017 and beyond is one focused on the overall customer experience. In this report, you’ll find four areas of focus your organization should create and or/review to create the differentiated support experience your customers now expect.

Technology industry trends are driving new business challenges for industrial equipment companies. This report provides a look at those trends and offers unique insight on the impact they’re having on business models. You’ll also learn which organizational capabilities are becoming necessary for the success of industrial equipment companies.

Technology Services Industry Association (TSIA) research has indicated five key trends influencing field service organizations this year. In this report, you’ll get insight into those trends as well as core capabilities your organization will need to embrace to succeed in 2017 and beyond.

As traditional products become more commoditized, the data that can be collected from hardware can potentially deliver more business value than the physical component. For businesses that sell hardware, the future is in leveraging the Internet of Things (IoT) to capture data that can be used to improve customer operations and deliver outcomes. This ebook ...