This whitepaper will guide you on how to improve productivity to gain more efficiency, and what happens if you can’t fix the problem.

This whitepaper will guide you how to put your efforts into the parts of the contact center that lead to great CX: dynamic call routing, the use of customer data from CRM, and allow agents to be the heroes of your contact center

This whitepaper will guide you on how to improve productivity to gain more efficiency, and what happens if you can’t fix the problem.

The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate and collaborate more efficiently. The rapid movement to cloud-hosted phone systems is a case in point, as IT teams endure the limitations, frustrations and cost of managing their traditional or custom-built systems. If this ...

The business phone solution marketplace has reached a tipping point. Today companies seeking a new communications solutions are more likely to consider a cloud-hosted VoIP system over a traditional phone service. At the heart of the revolution is the convergence of VoIP (Voice over Internet Protocol) technology and cloud hosting that allow next-generation calling features, ...

If you’re starting a new business, you’ve likely been planning, saving and preparing for a while. But with limited startup funds, you’ve got to make the most of every investment dollar. That includes not only choosing the right technology from Day 1, but also ensuring it will adapt to your business’s increasing needs over time. ...

Today’s small businesses have extensive options for selecting a business phone system, particularly now that cloud-hosted VoIP (Voice over Internet Protocol) solutions are so prominent in the marketplace. Especially now, businesses can upgrade to a more capable system and actually save money—so some smart shopping is absolutely worth the effort. This Business VoIP Buyers Guide ...

Businesses have been moving their communication workloads to the cloud for about as long as the cloud has been around. But the demands that real-time communications place on a network can be significant, requiring organizations to make major investments in private networks to overcome the problem. This eBook highlights the revolutionary application of SD-WAN technology ...