Question

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Am I Being Spied Upon?

By mahogany44 ·
My HP laptop is a recent purchase with Vista and Norton 360. Over the last two days, a pop-up appears from a source I am unfamiliar with. Norton doesnt seem to be able to remove it. When I originally opened it said it could not be removed as it was attached to my IP. When checked my IP has a v.long alphanumeric reference preceding it. Is this relevant? How can I remove this pop-up?

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Ok, this is what you need to do..

Do this first..
1). Add and remove, un-install Platte media, then re-boot.
If that does not work then you will have to drill down the list in the registry. But i will not paste this yet. See if the first one does it.

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Ok, this is what you need to do..

by mahogany44 In reply to Ok, this is what you need ...

Will do now PT. Watch this space.

(Great ... now I;ve run out of msg space!!)

Control Panel > Uninstall programs : shows no obvious link to Platte at all. All icons appear to relate to source authors ie. Microsoft, Hewlett-Packard etc.

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check ur wallpaper in desktop properties

by kewlharsh In reply to In Safe Mode

it might be pointing to a webpage. This can happen sometimes in case of spyware.

http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

use hijack this to create a log file. post the log file on the website - http://www.hijackthis.de/
this webiste will analyze the log for you and tell you in simple terms what might be wrong.
u can also post ur log onto other sites which specialize in reading hijack this logs. u can google them.

after this u will get to know if there is a spyware, a smartfraud, or virus or anything infecting ur computer. after that u can find the specific solution.

if u get stuck, write a post.

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check ur wallpaper in desktop properties

by mahogany44 In reply to check ur wallpaper in des ...

Appreciate your input kewlharsh.

Wallpaper is one of loaded sample on machine - not web-sourced by me.

OK. Will download asap. Log should be imminent as bloody thing reappears quite frequently (and laptop slower not sure due to pop-up or spybot and ccleaner downloads on Sunday).

I just dont get it. I'm online every day for long periods, I'm usually careful about these things. I dont understand what pop-up is referring to. I'll google for negatives.

Will report back asap.

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You are not alone [edit]

by Dumphrey In reply to Am I Being Spied Upon?

check here, several people found where to remove it.

http://forums.vnunet.com/thread.jspa?threadID=133134&start=165&tstart=0

probably just removing it from the run dialog in registry is enough.

Feel free to pm me if you need more help on this.

[edit]

check this link, 4th post down from the top...
http://forums.vnunet.com/thread.jspa?threadID=133134&start=45&tstart=0

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You are not alone [edit] . . .

by mahogany44 In reply to You are not alone [edit]

Many thanks indeed.

Not sure whether to (a) laugh that this is not an isolated problem peculiar to me OR (b) cry ... as it has now taken up a ridiculous amount of my time. BUT hey - very big HEY - I'm amazed at level of support here. And grateful.

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Remember, if it is a program (and it is) then it can be deleted.

If not through "add and remove" it can be deleted through the "registry". No problem. :)

Please post back if you have any more problems or questions.

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Removal tool for Platte Media....

Download an AUTO REMOVAL FILE TO DELETE PLATTE. This file will do almost everything for you.

http://www.theeasypc.co.uk/remove.bat

right click the link above and select SAVE AS or SAVE TARGET
http://www.theeasypc.co.uk/wordpress/?tag=how-to-remove-platte-media
When you save the link save it to your desktop and then click on it and then press the ENTER key on your keyboard and follow any instructions.

Please post back if you have any more problems or questions.

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Finally !!!!

by mahogany44 In reply to Removal tool for Platte M ...

PT
Ran .bat file in SAFE MODE as instructed. Search produced first "default" file (type REG_SZ) which was unable to delete per instruct but was able to amend value to "value not set". However remaining PM_PROC files would not respond - each file returned "unable to delete all specified values". So ...

bwilmot
... picked up yr instruct from bullet 8 and continued successfully. A final search for any missed PM files produced nil return. Then removed desktop shortcut. Rebooted to Normal mode.

This was an hour ago. No pop-up thus far. Why do I feel like celebrating, gentlemen?
Thank you both v.much indeed.

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No problem. Like i said if it is a program, it can be got rid of. :)

Software codes take a little longer. :)

Please post back if you have any more problems or questions.

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