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Best Secure Remote Service solution

By NetMom ·
I work for a major corp. that provides remote dial in technical support to our customers. Customers are now refusing to provide direct modem connections. We are faced with VPN and a host of remote solutions. I am tasked with assisting in finding thebest/most acceptable solution. Think remote access service provider, security,widely accepted, world wide access, and what it takes to implement. Solaris and NT systems. Can you help?

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