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  • #2285519

    Cannot send email, but can receive

    Locked

    by ecd1211 ·

    I’m having a problem with my ISP that has gone unresolved for nearly a week.

    I can receive email fine and I can browse the web no problem, but I cannot send any email messages. I have one email address in Outlook Express and two in Outlook 2003. When I send mail, I get an error (error # 0x800CCC0E in Outlook Express and error # 0x80042109 in Outlook 2003). I’ve tried using the Pegasus and Mozilla mail clients, too, but also get errors.

    I cannot telnet to port 25 on my ISP’s mail server. I’ve talked to their tech support several times and most recently the tech set up a machine in their lab to log on as me and he was able to send messages fine.

    It appears there is something whacked on my machine, but I can’t figure out what it is. Any ideas on what might be preventing my machine from hitting port 25?

    I have completely removed Norton AntiVirus and disabled ZoneAlarm Pro, so there is nothing else that might be interfering with my dialup connection. I’ve had this machine for over a year and this problem just came up suddenly last week…

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    • #2729538

      Server may require authentication

      by maxwell edison ·

      In reply to Cannot send email, but can receive

      .
      Go to the mail account properties – go to the servers tab. There’s a checkbox to turn on “server requires authentication”. This will make the “Settings” button active. Click the settings button, and enter your account and password in the required boxes.

      Some ISPs, or so it seems, have recently upgraded their servers to require this authentication on accounts sending mail. That’s why you can receive, but not send.

      I could be wrong, but this is what it sounds like to me.

      • #2729484

        Reply To: Cannot send email, but can receive

        by mac wizard ·

        In reply to Server may require authentication

        I have had an error similar to this on several occasions. The
        problem always turned out to be the ISP rejecting the SMTP
        server I had entered. For example: If I had an Earthlink POP mail
        account and a Bellsouth POP mail account and was on a
        Bellsouth network connnection (DSL, Dialup, etc) it would not
        allow me to have Earthlink’s SMTP server address in my settings.
        The solution would be to put Bellsouth’s (or whichever ISPs
        network you were using at the time) SMTP server address as the
        SMTP server for all the accounts. It appears that the reason ISPs
        are doing this now is to cut down on SPAM (it adds a measure of
        accountability to all messages sent). Hope this helps!

        -Jonathan Piccolo

    • #2729520

      Firewall and Virus

      by peeyush_maurya ·

      In reply to Cannot send email, but can receive

      possible cause can be of blocked port 25 on ur local machine or Virus

      – update ur antivirus and run full scan..
      – run spyware : i prefer adaware ( http://download.com.com/3000-2144-10214379.html?tag=lst-0-1 )

      related links
      http://support.microsoft.com/default.aspx?scid=kb;en-us;q191687
      http://support.microsoft.com/default.aspx?scid=kb;EN-US;q302339
      http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

      • #3070429

        connection management

        by mwigan ·

        In reply to Firewall and Virus

        don’t know if you have it sorted yet but you may find this helpful at some stage…i had a problem that i suspect was caused when i uninstalled Norton. it left some settings unmanaged that it obviously had control of, and even though i had perfect connections, i could not browse or send / recieve. after many late nights & reading high tech geek stuff, i found a discussion thread somewhere that gave me a simple link to a fix. (some school teacher found it for me)& it repaired settings and i was back up and running n about 2 minutes. run a search for this text ” WinsockxpFix.exe ” and i am sure you will find it. hope this helps.

    • #2729364

      Clarification of problem

      by ecd1211 ·

      In reply to Cannot send email, but can receive

      I think I have narrowed this down to something on my machine blocking access to the SMTP port. I’ve tried using Telnet to connect to port 25 on several other mail servers that I know about and I cannot connect to any port 25. I can connect to port 110 on any machine I try, but connections to port 25 are unsuccessful.

      What on earth could be causing this???

      Note: I have completely removed Norton AntiVirus 2003 from my machine and disabled ZoneAlarm Pro. I have also made sure that the WinXP firewall is not enabled.

      • #2730497

        Your local ISP

        by saran ·

        In reply to Clarification of problem

        it seems like your local ISP is not allowing to relay using their server as gateway to send emails.

        Try this for a domain like abd@xyz.com

        POP mail address(incomming mail server) : pop.xyz.com

        SMTP SERVER ( Outgoing Server) : smtp.yourisp.com

        I had same kinda of issue and this has cleared it. Try it

    • #3174753

      Reinstall Windows.

      by uminac ·

      In reply to Cannot send email, but can receive

      Do it.

      • #3060554

        I agree

        by ndcold1 ·

        In reply to Reinstall Windows.

        A reinstall ( If its feasible) will save alot of wasted time troubleshooting.

        • #2908546

          Solution

          by placerda ·

          In reply to I agree

          Hi everyone,
          Ive been having this problem for 3 days when trying to send emails.
          “could not find server host “xxx.xxx.xx””
          I could receive but not send.
          After research i came across this site and found a hint (which i thank) about winsockfix, a tool known to me and that did fix the problem.(used this tool alot in the past when Pcs would lose internet connection)

          I tried several accounts from same domain in 3 different computers and all with same problem. Will run winsockfix on the 2 remaining computer at the company and let u know if it doesnt fix it.
          ty so much

    • #2890585

      Cannot send mail but can recieve

      by percy andoh ·

      In reply to Cannot send email, but can receive

      I just set-up an exchange 2010 and client machines are using outlook 2003. I can send mails to other addresses but cannot recieve mails from anywhere. My exchange is not an authoritative relay and i am begginning to give up.

    • #2901712

      Solved solution

      by itworm ·

      In reply to Cannot send email, but can receive

      There are several reason to face this problem. In many countries, the ISPs block sending emails due to security reasons. And if you face this issue while you are travelling country to country here is the solution. Please click on the link below. It really worked for me.
      http://tiny.cc/k6c8f

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