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Change over with scanner

By tammye7 ·
My computer had crashed when it had filled with concrete mortar. I vacuumed it totally and contacted gateway to help me redownload all of the programs that I had prior to the crash. The scanner that I had worked prior to the crash. Now the computer will not recognise the scanner and treats it as if it is broken. What can I do? I have tried to delete and start again several times...

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by kathyjp In reply to Change over with scanner

before you buy an expansion card, try plugging some other USB item into the port (camera, pen drive, etc.) If it initializes and works then we know the problem is in the USB not the scanner.

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