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Crashed.

By hop228 ·
A friend left her pc on,went out for the day,and didn't came back 'till late to find her pc just crashed by iteself!

She tried to follow instructions on how to reboot it,but the instructions doesn't work for her!She read on her pc that there's something wrong with the hard drive such as SAT and DATS (She can't remember the last bit)? She's wondring does she need to buy a new tower, because she can't even reboot it! Or does she have to take it to PC World for them to fix it?

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Crashed.

by hop228 In reply to Crashed.

Further information:

She always leave her pc on during the day, but switch it off at night and it has a timer for standby mode if she doesn't use it for a while.

When she first switch the pc on, this sign shows up in DOS mode:

"Operating System not found"

When she switch pc on with ME Edition start up disk, the screen shows:

"Microsoft Windows ME Startup Menu.
1. Help
2. Start computer with CD Support
3. Start Computer without CD Support
4. Minimum Boot.

She tried to type no. 4, but get this;

Mode Prepare cable function coupled
Mode Prepare cable function coupled

A:>

What is required at the "A:"?

She found an introduction from the 'library' at PC World and they said You should press no. 4, type scandisk/all, entre and then sys c:. Afterwards, you should take the start up disk out and press ALT+CTR+DEL. However, when she tried to type sys c:, there is a sign that said:

"Cannot find the system file in the standard locations on drive c: SYS can only be used on drive c: to attempt a repar of an already existing installation of windows. Use SETUP to make drive c: bootable"

So how can she use windows Setup?

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Crashed.

by dragononedon In reply to Crashed.

If you're running 95-98x use a 98 boot disk and do a scandsk to see if there are errors on the disk. If the HD is not accessible (starts and stops) Your hard drive may be shot. If this is the case you still may recover some of the data from it. First take the HD out, place it in a Zip Lock Bag and put it in the freezer for a few hours. This will keep the chips cold enough that before they warm up you glean some of the data off of it. You may have to perform this task a number of times.

She doesn't need a new tower just a new HD

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Crashed.

by hop228 In reply to Crashed.

Poster rated this answer

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Crashed.

by donmars In reply to Crashed.

Operating system not found means just that. It also means the hard drive is working mechanically. The system found the boot device, hard drive, but could not start the operating system. The OS (operating system)startup files have become corrupted. In many cases it is not the hard disk itself but rather an external factor that is causing the problem. One cause? Many viruses act against the file system. It is a simple thing for a virus to change the disk's major structures so that it appears empty or invalid. Virus scan from the DOS prompt, thats what "A" is by the way,The drive the boot floppy is in is the "A" drive, would be cumbersome for you because of your level of computer knowledge. Since you do not know what "A" drive is then its best we take the easy route on this one, although a good virus scan is recommended here! 1)From the A: prompt Type C: then enter. 2) If you get to C:, type cd windows and then hit enter. 3) type cd command then enter. 4) type scandisk then enter. This may or may not work. If it does then follow the the prompts and let the program fix everything. Dont worry about saving anything or making an undo disk, just go through the routine to the end, performing all the tests. If this fixes your problem thenyou need to run an updated virus scanner.

You could try reinstalling the OS if the above does not work.
1) At the A: prompt type format c: Format the C: drive and at the end reboot with the boot floppy then enter 2 to Start computer with CD Support. After computer boots place CD in CD drive. Go to the cd drive, which should be E: (the boot disk uses "D" as a ram disk) So type E: at the A prompt. type setup and let the system install. From your questions this will be a puzzling experience for you but think of how much you will learn, just go slow read, observe and think.

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Crashed.

by donmars In reply to Crashed.

After comp boots the CD I refer to is the Windows Me operating system CD.

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by hop228 In reply to Crashed.

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