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Do you trust SpySweeper, by webroot?

By jdclyde ·
I am not sure I trust this program.

I have the full package installed. Was at a security expo a few months ago, and they were handing out the full package free.

I have auto update turned off, yet it is still trying to contact home? Zone alarm said something and I said no. There wasn't anything I told it to go out for. X-(

When you select "shutdown" from the spysweeper menu, there are still a few processes running that I "do not have permission to stop".

When I load a program, I want to know what it is doing, and when it is doing it. I talked to the sales guy because I am testing this to see if I want to get it for work and he said he would have a tech call to answer my questions. Two weeks later, still no call.

Sorry, I just don't trust it. Do you?

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Check out Reviews

by mike_parr In reply to ~sigh~

I'm usually cautious of an app that carries out unpredictable actions, and I am accutely aware of apps that purport to be saviours when in fact they are malware /adware wrapped up to look like something. However, the fact that these quys were at a computer show you had attended gives some reason to be less sceptical, also check out the review by pc mag [http://www.pcmag.com/article2/0,1895,1879982,00.asp ]or search [Spysweeper review] (I will always research for reviews on any product/app where possible) they seem to think its a pretty sound product. As for their tech support, all I can say there is persistence is the key, maybe even srop em a line explaining your frustration at not getting a response and that it is influencing your purchase that usually gets the desired response

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I don't use Webroots spysweeper, but I do use their window washer product

by DanLM In reply to Do you trust SpySweeper, ...

I use to run their spy sweeper, but then it expired and I never renewed it. I like webroots products, I have never had any ill effects from their products except for when them and McAfee banged heads once. I got rid of McAfee and not Webroot's product in that instance.

I do not ever remember them trying to call home though when I turned it off.

Dan

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Too many false positives make it too easy to remove needed cookies.

by deepsand In reply to I don't use Webroots spys ...

For example, Yahoo/Overture use 2 types of cookies. One is used with clients who use thier PPC program; these cookies are use to store a wide variety of user preferences and required data, so as to preserve state in a stateless system such as the Internet. The other is a temporary cookie, with a time-to-live of 30 days, for use in counting the conversions that one realizes via their PPC programs.

Another example is the increasingly widespread use of "Site Keys" by financial sites for the purposes of validating themselves to the user; many of these factoring systems also rely on cookies to provided continuity, i.e. statefullness.

None of these cookies pose any sort of threat to any user, yet, like so many products, WebRoot's fail to make the distinction between those which are benign and beneficial and those which are malevolent in nature or are open to being manipulated for undesirable purposes. The average user, not being sufficiently knowledgeable so as to know which cookies are "good" and which are "bad" will inadvertently allow products like those of WebRoot to remove them, with the result that things no longer work right, and the blame being placed on the affected application or service, rather than on the ham-fisted approach taken by the purveyors of "security" products.

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You're Right about problem, but where is the user?

by kclark In reply to Too many false positives ...

While you are correct about good cookies being removed, this is not the fault of WR, which does allow cookies to be selected for permanence. If users install software, then don't read the instructions, how is this different from any other instance of "user-failure"? Whose fault is it if a car owner can't fill the tank, or change the oil, because he/she never learned where to add it?

I've used WR for several years, and my only real complaint is how slow it is. I don't keep it live online, update it regularly, and try to run it once or twice a month, usually overnight. Experience taught me to shut down everything else I can before running it as well. That includes McAfee, so WR is run offline.

It seems like good software, but care is needed when using. It IS maintenance software, after all.

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Most user's lack the ability to know good cookies from bad.

by deepsand In reply to You're Right about proble ...

And, not all versions of Spy Sweeper provide for telling it which cookies to ignore.

Furthermore, WB has repeatedly failed to either reply to my missives to them pointing out such problems, or modified their files so as to no longer flag as "dangerous" any of the specific groups of cookies that I've documented for them as being either necessary or benign. Of course, they are not the only provider of security products that has repeatedly ignored my having provided such information.

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We use it in a large enterprise....

by NotSoChiGuy In reply to Do you trust SpySweeper, ...

By and large, Spysweeper has performed well. However, we have had some issues with the automatic updates.

Most recently: This past Monday night/Tuesday morning we had an automatic update pushed that seemed to cause sporadic issues. In most cases, a simple reboot cleared the problem. However, in some severe cases (1-2% of our user base), support had to remove Spysweeper entirely, and re-install it to correct the issue.

This wasn't the first time something like this had happened.

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We Use it Also in Enterprise

By and large it works OK. We don't have very many of the SmartShields enabled due to poor performance.
We also have issues with the client management where machines will disappear from the client lists.

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At one point

by Dr Dij In reply to Do you trust SpySweeper, ...

it was the only product that caught 100% of stuff thrown at it in tests.

No one product catches everything in real life tho. I've started using trendmicro.com free online spyware sweeper.

Other products show you the keys they found, t does not, which worried me slightly. Webroot trial time I tried it did not remove the problem spyware but showed you the reg keys to remove, and .dll file names.

I'm slightly worried that, in spite of being pretty well locked down, it found something on my work computer. Now I'll have to change all passwords that are important (my $).

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Great program

by str8brbn In reply to Do you trust SpySweeper, ...

Spysweeper is by far "the BEST" antispyware program out there. You have to understand that it runs in the background, just like your antivirus program. If it wants to connect to internet to update itself, by all means let it do it. You do (?) update your antivirus program regularly, don't you? If you don't, you are living in a dream world. New malware is created every day. Keeping your programs updated is of paramount importance. By the way, I have used everything... spybot, adaware. Spysweeper gets my vote. Stay away from programs advertized on internet unless you know it is a reputable program. Some of those programs are "not" reputable and download malware with their trial versions. Then they "find" those programs in their initial scan before they ask you for money to fix the problems

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Do Not Use At All

I do not use Spy Sweeper for precisely this reason.
I picked up a computer from a Nursing Home Nurses Station last week and it had spy sweeper on it. When I started the computer it took more than an hour to get to the point of ability to use the mouse.
After installing AVG Spy used to be called Ewido from Grisoft. FREE download. AVG came up with over 5000 threats revealed, after cleaning this up the computer responded faster. Of course more cleaning and tweaking was required before the job was done, but what the heck was Spy Sweeper doing for the Custome I ASK???? Trust IT, I don't think SO.

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