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Email Headers not Printing - Intermittently

By Almost a Guru ·
Hi,

The problem we are having is one of our users (IT Manager) is having problems printing out the headers from his emails.

Most of the time they print fine, but the odd email just prints the body of the message without his Name at the top or the From, Sent, To, or Subject fields.

We have deleted his profile from the pc and repopulated it from the server, uninstalled Outlook 2K and installed both Outlook 2K2 & 2K3, swapped his pc and reimaged his entire system, fiddled with the mail format settings etc etc. nothing seems to have worked.

If anyone knows of a solution, this would be much appreciated.

Operating System: XP Pro 2002 SP2
Outlook 2000 SP3
Windows server 2003 Standard Edition

no special software

Thanks in advance

Mark

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All Answers

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That worked!

by Aakash Shah In reply to Quick workround

That worked! Thanks for the workaround solution.

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you are a legend p. middleton

by WWRPP In reply to Quick workround

it worked for me too......finally. much better & faster fix than my previous work-around.

thank you so much.

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OH WAIT - TOO EXCITED TOO SOON.......

by WWRPP In reply to Quick workround

I thought that it was too good to be true. worked once then alas....not again.

still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.

i tried to reset the margins in the main outlook in-folder view but keep getting a "margins too small" error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.

what next???? any more ideas?

frustrated to the max.....

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OH WAIT - TOO EXCITED TOO SOON.......

by WWRPP In reply to Quick workround

I thought that it was too good to be true. worked once then alas....not again.

still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.

i tried to reset the margins in the main outlook in-folder view but keep getting a "margins too small" error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.

what next???? any more ideas?

frustrated to the max.....

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emmm.......

by p.middleton In reply to OH WAIT - TOO EXCITED TOO ...

Not sure whats happening there, it should retain the margin settings.

If you set the margins manually every time you print do the emails print out correctly?

Just had a look at the setting on my Workstation plus a few others here and they have reverted to 4.57mm (top) and 5.33mm (bottom) after being set to zero and all our emails print ok without any margin errors.

I'll just run through the way I setup the margins so you can check it out:

Open a HTML formated email, select page setup, choose 'Memo Style', set top and bottom margins to zero (you may want to use the values above), click ok - print the email

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will give it a go

by WWRPP In reply to emmm.......

Next time i get an email that's having the problem i'll give the 4.57 / 5.33 settings a go as the zero hasn't worked past the first time. my default setting is 1.0 cm top & bottom - this was the smallest it allowed

will let you know if i have any luck

i really appreciate you giving this some time & thought.

regards

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Another workround

by p.middleton In reply to will give it a go

I found this on another site:

In outlook 2003 - tools, options, email options, tick 'read all standard mail in plain text' and 'read all digitally signed mail in plain text'

You lose the html formatting but the email prints out fine, this also works for emails that print in very small font size.

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I.E. 7.0 and Outlook 2000

by CHC3075 In reply to emmm.......

I just installed IE 7.0 about a week ago and today, for the forst, began experiencing the problem of no headers on printed e-mails (using Outlook 2000).

The margin fix using 4.57mm (top) and 5.33mm, which I converted to .179 top and .209 bottom, seems to work, expect I need a larger a margin at the top of the page, so this is not a completley satisfactory fix.

I will continue to follow the thres with interest.

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Quick workaround - thanks

by nmknight In reply to Quick workround

Thank you for posting this relatively simple workaround. I was actually printing these problematic e-mails in landscape mode as another way or working around this IE7 issue. But, I do prefer your zero top and bottom margin suggestion.

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another workaround that keeps working

by WWRPP In reply to Quick workaround - thanks

i have found another way around this problem and this seems to keep working (have found the others work sometimes but not always).

Simply select all text (ctrl A) then print & use print selection option

much easier than my other option

good luck

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