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Email Headers not Printing - Intermittently

By Almost a Guru ·
Hi,

The problem we are having is one of our users (IT Manager) is having problems printing out the headers from his emails.

Most of the time they print fine, but the odd email just prints the body of the message without his Name at the top or the From, Sent, To, or Subject fields.

We have deleted his profile from the pc and repopulated it from the server, uninstalled Outlook 2K and installed both Outlook 2K2 & 2K3, swapped his pc and reimaged his entire system, fiddled with the mail format settings etc etc. nothing seems to have worked.

If anyone knows of a solution, this would be much appreciated.

Operating System: XP Pro 2002 SP2
Outlook 2000 SP3
Windows server 2003 Standard Edition

no special software

Thanks in advance

Mark

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All Answers

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Nice - that works for me

by Aakash Shah In reply to another workaround that k ...

I thought that the margin changing workaround would work. But, it stopped working for some emails. However, this workaround works on all of the emails I have had a problem with. Thanks for the workaround!

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another workaround that keeps working

by CHC3075 In reply to another workaround that k ...

I'm not sure, but I think the "select text" option only works with HTML e-mails, not "plain text" e-mails.

By the way, I too have found the "margin fix" to be temporary at best. When all else fails, I save the problem e-mail as an HTML document to my desktop, open and print it from there (and then delete the HTML version from the desktop).

Definitely a pain, but i works.

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Yet another quick workaround

by nmknight In reply to another workaround that k ...

I have tried both the "margin fix" and the "select text" options, but find that they do not always work.

Here is another way: Just "forward" the e-mail, but without really forwarding it. Just print out the draft "forward." On my e-mails that can have multiple pages, I generally just print out page 1 to save on duplicate paperwork, and the "forward" method seems to work fine. You can also adjust the font size if you don't like the smaller fonts that print out. It appears that this IE7 glitch reduces the font size by 2 points.

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Does this problem occur with Plain Text emails for you?

by Aakash Shah In reply to another workaround that k ...

nmknight: Does this problem (headers not printing) occur with Plain Text emails for you? I have only see this problem occur in HTML emails in my organization.

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Plain Text an HTML

by nmknight In reply to another workaround that k ...

Aakash Shah: I personally have not seen this problem on plain text messages, just HTML so far.

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HTML only

by WWRPP In reply to another workaround that k ...

Personally, i've never had the problem in plain text - only HTML.

but will keep your suggestion in mind if it occurs. but the print selection is so easy at this stage & still working (the longest any fix has worked so far - touch wood).

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another workaround that keeps working

by CHC3075 In reply to another workaround that k ...

I just received an HTML e-mail this morning that would not print properly. I tried (for the first time)the "select all text then print & use print selection option" and it worked like a charm! Thanks WWRPP. Let's hope this workaround continues to work until Microsoft figures out what they are doing!

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simple fix that works for me

by matt_rushworth In reply to Email Headers not Printin ...

When an email fails to print header, with the email open
1-select FILE drop-down Menu
2-select PAGE SETUP
3-select MEMO VIEW
4-Change from landscape to A4

That solved the issue for me

Hope it helps

SloughBoy

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Bypass till MS Patch

by Richard.Costello In reply to Email Headers not Printin ...

Apparently MS may be working on a fix. This problem seems to have cropped up with an upgrade to IE7. There is an MSDN forum discussion at http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=909625&SiteID=1

Bypass: On critical / important emails, Bcc: yourself to get a good header copy. I wouldn't do this on all emails.

2) The header information is in the properties of the email itself. Right mouse clicking on the email and selecting properties will show the header text information in html code.

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MS Hotfix available

by robertp In reply to Email Headers not Printin ...

Hi there.

MS appear to have released a hotfix which should resolve the problem. More details can be found at

http://support.microsoft.com/kb/931657/en-us?spid=8722

Have been unable to verify as of yet that the hotfix actually works (havent received the email from MS Tech Support) but will post back results as soon as poss.

Rob

Update:- have installed hotfix on 2 affected PC's and seems to have resolved the issue!!!

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