external hard drive and vista issue

By jeffbrown17 ·
I have an external hard drive from Seagate. 120 GB. USB. When I plug it into new tower with Vista it won't recognize it the disk just makes clicking noise. Seagate website says no drivers are required for drives with USB? I need to get the info off that drive. Any info greatly appreciated.


Jeff Brown

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Try this. Had same problem with USB drives

by satpats In reply to external hard drive and v ...

I had this same problem. After 2 days of searching found info that may help.
info at:

Basic points are some bug in Vista. You have to delete some file and presto it should work.

Apparently there is some bug with Vista where you can get a corrupt driver cache file and if you delete it then it will solve all these problems.
The culprit file is called INFCACHE.1 and it's located in c:\windows\inf. I discovered this on a newsgroup post. This is the relevant parts:

"The solution to this annoying problem (I had it on one PC), seems to be to locate and delete the file INFCACHE.1, which may be corrupted and causing the problem. To delete this file, you will first have to modify its permissions so the users group can access it (right-click on the file->Properties->Security). INFCACHE.1 file. It's located at C:\Windows\inf (scroll down to the file). (Note: to see INFCACHE.1, you must set Windows Explorer to display hidden and system files)

When modify these system files, i usually find i have to take ownership first for my own user account, then add myself to the permissions with full control. then you can delete it, or rename it to X_INFCACHE.1, etc."

Hope it works.

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Wont work

by kedarhibare In reply to Try this. Had same proble ...

Well I tried what satpats suggested...but I still cant get the external Hard disk listed in the my computer...the only change that I noticed is that the momen I plugged the drive in I used to get a window saying that the drivers are not there and it will search the net...its now not happening....But the problem persists....
any better sugestion satpats or any one else....wi be greately appreciated...
Thanx in advance

Dr Kedar

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by mike In reply to Try this. Had same proble ...

That's a hot little tidbit! Totally resolved my issue. Personally, I recommend using the command prompt from the Windows Install CD so you don't have to mess around with permissions and ownership. Although, that might not always be an option if you are working in a production environment or something like that.

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External HDD woes...

by gsmith644 In reply to external hard drive and v ...

I have the 500 GB version and it's (at times) been a bit 'strange'. I do use it on VISTA as well as /XP-Pro but in my case, it doesn't make much difference. The OpSys should recognize the drive and handle the drivers automatically.

I've found that it might pay to try it ON A DIFFERENT PC to see if it will behave itself.

On the other hand, 'clicking sounds' aren't good news. I've had a couple WD drives go into 'click mode' which diagnostics indicated the drive was toast.

Natch, the very best way to determine where the problem lies is to pull the drive and set it up as a secondary on your tower - if it works, then get the data off it. Natch, opening the case COULD void your warranty <sigh>.

I hope it turns out okay for you. -greg

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Power Issue

by Nimmo In reply to external hard drive and v ...

I have seen external drives do that when the external drive is only connected only via the USB connector and there isn't enough power provided to it, does your external drive have a second connection to allow you to plug it into another USB socket.

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more external hd fun

by ghostwin In reply to external hard drive and v ...

Iv been having a similar problem, the hd is 500 gb, externally powered only and has previously worked on vista but on a different machine it is currently working on the xp in witch I'm typing. unfortunately the option of removing it from its enclosure isn't viable due to the fact that its a laptop that I need to connect to and I don't feel like being that hard core of a hardware hacker.

I wonder if extra partitions mite mess with vista as I work on mac windows and Linux, although I cant imagine why that would be.

I guess Ill try the (INFCACHE.1 method) option but I want to make sure there are not any bugs made from deleting it as its a friends machine.

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