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Freelance Technical Writer Needed

By sshaw ·
I am looking for a freelance technical writer to draft newsworthy, industry articles. Background experience in ERP implementation and/or manufacturing operations required. Any interest, please contact me.

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Freelance Technical Writer

by j_amudha75 In reply to Freelance Technical Write ...



I have 8 years of experience in the field of technical writing and technical editing. My areas of expertise include: - Writing Knowledge Base articles for Microsoft, - Developing and Designing Content, - Developing User Manuals, Technical Manuals, Training Materials, Installation guides, and Online Help Modules, - Performing Quality Check, - Proof reading & Editing, - Performing Peer Reviews, - Performing User Level Testing, - Managing a small team, - Auditing the documentation quality etc.


? Master of Computer Applications (M.C.A) from Pachaiyappa?s College, University of Madras, India
? Bachelor of Science (Physics) from Ethiraj College, University of Madras, India
? Certification in Technical Writing Basics, India
? Certification in Technical Writing Tools ? FrameMaker and RoboHelp, India
? Certification in Internal Auditing , India
? Passed IELTS exam (International English Language Testing System) ? British Council (2002)


OPERATING SYSTEM Windows 95 / 98 / NT / 2000 / XP
Authoring Tools: MS Office, Adobe FrameMaker , XMetal (XML Editor)
Help Authoring Tools: RoboHelp HTML, RoboHelp Classic, DreamWeaver, HTML 4.0
Graphic Tools: VISIO, SmartDraw, MS Photo Editor, Adobe PhotoShop, GIF Animator, Paint Shop Pro, Camtasia Studio
OTHER SOFTWARE / TOOLS KNOWN Oracle, D2k, VB, JavaScript, MS SQL Server, Foxpro, COBOL, Toad


 Focus on clear, accurate, easily understandable, and concise content
 Ability to simplify and explain how best to utilize technology to end users and
to target audiences
 Ability to understand new concepts
 Orientation towards creativity and user friendliness
 Experience of the DDLC liaising with the team
 Ability to maintain verbal consistency, structure and style
 An abiding passion for learning
 Strong time management and analytical skills
 Strong communication and interpersonal skills
 Focus on POWER i.e. Planning, Organizing, Writing, and Editing & Revising


Currently, I work on a couple of homed-based assignments that primarily include the following tasks:

? Writing knowledge base articles for various applications
? Developing web content
? Developing content for situation based learning
? Developing user manuals

Previous Experiences

I. Organization: Servion Global Solutions Ltd., Chennai, India

July 2004 ? October 2005

Senior Technical Writer

Serviont is one of the market leaders in providing telephony applications and solutions for contact centers. Servion has successfully helped re-engineer the business response systems of corporations across sectors - banking & finance, insurance, outsourced contact centers, telecom, government and transportation.


? Provided pilot project presentation to clients
? Developed User manuals, Technical manuals, API guides, and Installation guides for Products and applications
? Developed and edited content for corporate intranet sites
? Developed articles for corporate intranet sites
? Worked as an Instructional Designer for Computer Based Trainings
? Provided training to the new staffs on the purpose and usage of products developed
? Provided training to the clients on the usage of the products developed
? Identified areas that require training specialization
? Performed information analysis and research as per project requirement
? Designed the Help system for Servion?s Response Application Platform products
? Contributed to the development of user interfaces using the tools HTML and DreamWeaver
? Developed content for Web sites
? Developed content for the department magazine (Product Development Department)
? Proofread and edited contents from usability and readability perspective
? Provided ideas, suggestions, and comments on the User Interface

Other tasks (as a senior technical writer leading a small team):

? Headed a small team of junior technical writers
? Monitored and handled effective communication within the team
? Ensured that large-scale documentation projects are staffed appropriately and completed on time
? Recognized the accomplishments and exceptional performance of the team members, and also recognized and proactively coached the low performers.
? Assisted in developing career path for the team members.
? Supported team morale and motivation.
? Communicated the recommendations of the team members to the management

II. Organization: Sify Ltd., Chennai, India

January 2004 ? May 2004

Technical Writer

Sify is a pioneer in Internet, Networking and e-Commerce services in India. Sify provides integrated end-to-end solutions for both corporates & consumers, with a range of products and services delivered over a common Internet backbone infrastructure.


? Developed Technical Manuals, API guides, and User Manuals for products and internet applications
? Developed Training Guides for internal and external clients
? Developed Content Web sites
? Provided training to the new employees on various projects developed and enhancements
? Provided training to the clients of the company on the usage of the applications
? Developed Installation Guides and Online Help Modules
? Updated the Program specifications
? Developed Visio Diagrams and Graphics as per project requirement
? Proofread and edited contents
? Provided ideas, suggestions, and comments on the User Interface

III. Organization: Vetri Software Ltd ? A Lason Company., Chennai, India

Aug 2001 ? Jan 2004

Technical Writer

Vetri Software India Ltd., a subsidiary of U.S. based Lason is now called Lason India. Lason is a pioneer in providing Business Process Outsourcing (BPO) solutions.

Organization: Vetri Systems Inc ? A Lason Company., MI, USA (On Deputation)
(Working for the Clients ? Marketing Associates)

I worked for Ford Motor Company in Michigan, USA, through our client Marketing Associates from Jan 2003 till August 2003.


? Developed Pilot Project Presentations to clients before commencing project development
? Developed User Manuals and Technical Manuals
? Developed content for projects, and corporate intranet sites
? Updated the program specifications and existing user manuals
? Developed Visio diagrams and graphics as per project requirement
? Developed Training Guides, Installation Guides, and Online Help Modules
? Provided ideas, suggestions, and comments on the User Interfaces and the enhancements
? Performed user-level testing
? Edited and proof read contents of Web sites, and Manuals
? Performed peer reviews and quality checks
? Performed Internal auditing for projects (Certified Internal Auditor)
? Prepared Process Flow Design for New Projects with guidance of the project manager

IV. Organization: Synectics Consultants Ltd., Chennai, India

May 2001 ? August 2001

Technical Writer

Synectics Consultants Limited specializes in developing comprehensive business solutions in the form of online applications. Synectics also deals with the export of software for health care and provides software development, logistics and financial services.


? Developed intranet web site based on the company?s ISO standards titled Quality Evaluation Standards (QUEST)
? Developed Training Guides, User manuals, Online Help Modules, and Technical Manuals
? Provided training for the new employees on various projects developed and the enhancements
? Provided training for the clients on various projects developed
? Designed Web pages (Intranet), and designed application screens as per project requirement
? Monitored and provided ideas & suggestions on the quality of the application (usability perspective)
? Performed a user level application testing

V. Organization: PentaMedia Graphics Ltd., Chennai, India

October 1999 ? May 2001

Instructional Designer

Pentamedia is a major provider of films/broadcasting, video, CD/DVD and Internet entertainment for the big screen (theater), small screen (home video & TV) and personal screen (personal computer).


? Designed, developed, and wrote the complete content for IT-related topics and for general topics (For CBTs and WBTs)
? Analyzed the needs of the target audience
? Planned and developed content for the course materials
? Created content for a various subjects. The task included structuring & designing of content, and visual & graphic designing
? Provided ideas and instructions to graphic artists and animation artists
? Developed hands-on training that included demos and trys
? Developed question banks
? Developed interactive pop-up questions
? Developed glossaries for the content created
? Conducted and participated in peer reviews
? Prepared Frequently Asked Questions (FAQs)
? Performed quality checks for CBTs

Some of the projects I have handled are as follows:

1. Three interactive CBTs for the Software MS SQL Server 7.0 titled MS SQL Server 7.0 for Beginners, More of MS SQL Server 7.0 and Advanced Features of MS SQL Server 7.0)
2. A prototype on Data Structures for Madras University
3. A prototype on Computer Architecture for the University of Illinois, Urbana Champaign
4. CBT on the basics of WAP
5. CBT on concepts of WML to be attached with the course material for a training center
6. CBT on Ashok Leyland Vehicle Information


Scouts & Guides: Received THE PRESIDENT?S AWARD for Girl Guiding from the former Indian President, Mr.R.VENKATARAMAN.

Oratorical: Received prizes in oratorical competitions in Hindi & English at the school and inter-school levels.

Music: Vocal & instrumental (GUITAR)
Received prizes for singing at the school, college and inter-collegiate levels

N.S.S Member: Served as an active member in the National Service Scheme (N.S.S.) unit at Ethiraj College, Chennai.

Art & Craft: Received prizes for painting and junk art competitions at the school level.

Hobbies: Singing, Playing Guitar, Photography


Top 0.1% Rank: Received an award for being among the top 0.1% rankers in the All-India level for securing 99% in class XII, Physics (C.B.S.E).


To Read/Write/Speak: English, Tamil, and Hindi


D.O.B : 04-03-1975
Address : 408, Triveni Apartments, 158A Baracha Road, Kilpauk
Chennai ? 600010, South India
Marital Status : Married
Mobile : **-(0)98841**899
E-Mail :,

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ERP and SCM Plus Much More to Offer as a Technical Writer

by mseigenfeld In reply to Freelance Technical Write ...


I am Mary Seigenfeld, a senior manager in IT, who has spent the last twenty years as a consultant working in project management, analysis, and technical writing.

With thirty plus years in IT, I work on all platforms. My experience includes all forms of documentation, content management, proposals, and marketing collateral. I am driven, disciplined, and creative as required.

I can be reached at **6-789-7559 or by email at

Mary Seigenfeld

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ERP and manufacturing tech writer available

by susan_alden In reply to Freelance Technical Write ...

Experienced white paper writer. SAP and Fortune 500 mfg. experience. Please contact me at 805-308-0527.

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