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HELP - computer shuts down every time i put blank dvd/cd in it!

By tahneen ·
hey if anyone could help id really appreciate it
this is happening on both my computers, with more than one brand of dvd/cd so i dont know whats the problem!
im using a pc, and every time i put in a blank cd/dvd the computer restarts - and then says its had a serious driver error. but i dont know how to fix it
please help
thanks

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hhwheheheh

by DaveDXB In reply to IT WORKS~!

He looks very happy now... ^|^

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Good To Hear - contact info

by CaptBilly1Eye In reply to IT WORKS~!

Glad I could help.

Yep. Once you mentioned Studio Mediasuite, I felt pretty sure that that was the cause.

Here is a link to the updates for Pinnacle Studio 9: http://tinyurl.com/ac9go

But I would contact their support team before reinstalling the program and doing any updates. Here is a link to their support web page: http://tinyurl.com/368sgl


A friend told me that version 11 works fine on his XP Pro system. He also had to remove version 9. I opted to replace it with Ulead VideoStudio instead. Good Luck.

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stupid pinnacle

by tahneen In reply to Good To Hear - contact in ...

i tried to contact the support crew..... they wont take complaints about studio 9 anymore [probably had too many problems with it] gr!

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Re: HELP - computer shuts down every time i put blank dvd/cd in it!

Ok from your posts you have tried and tested but the drive is still failing of which you have two choices, (1) download update drivers for you cd/dvd drive or (2) get another cd/dvd drive and test it in your computer, DOWN BELOW is s few pointers as to why you are having problems.
I hope this works for you, please post back if you have more problems.

How to Troubleshoot a "STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED" Error Message
1. Try to replace the driver that is identified in the STOP error message, either with a known good copy from your installation media, or with an updated version from the manufacturer.
2. Disable the driver that is identified in the STOP error message or any newly installed drivers.
3. Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue.
4. If you have a video driver that was not supplied with the operating system, try switching to the standard VGA driver or a driver that is compatible with the operating system.
5. View the following Microsoft Hardware Compatibility List Web site to verify that all your hardware and drivers are compatible with the operating system:
http://www.microsoft.com/hcl (http://www.microsoft.com/hcl)
6. Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. If this is a new installation of the hardware or software, contact the manufacturer for any requires updates for drivers or firmware.
7. Disable all filter drivers, such as remote control software, antivirus programs, backup programs, and so on.

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Read more Carefully

by CaptBilly1Eye In reply to Re: HELP - computer shuts ...

Read the posts again. All of them. Follow the threads. Look at the dates when they were submitted.

This issue was resolved!

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Re: Read more Carefully

Thank you CaptBillyEye. I was just putting more information about the problem so that if anyone else has a the same problem they would have the info at hand, but thank you anyway.

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